Our Quality Policy

Our Quality Policy

Our Quality Policy



ISO 9001 Quality Policy (Shopping Malls)


Caring about people and development of people. 
“For us quality is”    a lifestyle.  The job of all of us.  Our duty towards customers.    Do everything correctly at the first time. 

Establishing our sales policy on customer satisfaction with the idea “We are in, if customers are in”.  Providing healthy communication within the business. 

Constant improvement. 

Being aware of the fact that each work means contributing to “development of Turkey”. 

ISO 10002 Customer Satisfaction Policy

To make sure that are customers are satisfied. 
To make sure that all of our works are solution oriented. 
To record and follow-up all complaints, demand and satisfaction. 
To be objective and customer oriented. 
To provide services based on legal terms. 
To the fastest company in providing feedback and finding solutions to complaints. 
To enable constant improvement of the product and services quality. 

ISO 22000 Food Safety Policy

To provide our customers with reliable and quality products. 
To conduct production activities in compliance with the laws and hygiene rules. 
To provide customer satisfaction by controlling all of our processes. 
Constant improvement. 
To ensure food safety with control discipline. 

Özdilek, adopting principles of quality service, quality products and absolute customer satisfaction, and implementing the same without compromising on any of them, have certifications of ISO 22000 FOOD SAFETY MANAGEMENT SYSTEM, ISO 9001 QUALITY MANAGEMENT SYSTEM and as the first in the industry ISO 10002 CUSTOMER SATISFACTION MANAGEMENT SYSTEM."

Özdilek Holding

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